Refund Policy
1. Returns
You have 30 days from the date of delivery to return your item. Items must be unused and in their original packaging. To initiate a return, please contact us at support@vandamor.de.
2. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within a few days.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). Shipping costs are non-refundable.
5. Contact Information
For any questions regarding returns or refunds, please contact us at:
Adress: Bischofsweiherstraße 34 Erlangen, Dechsendorf, 91056 Germany.
Email: support@vandamor.de
Phone: +49 (155) 108 848 15